Returns & Exchanges
At ESR, we stand behind our products with a 30-day money-back guarantee to ensure you are completely satisfied with your tech accessories. If your order isn't a perfect fit for your device, we make the return and exchange process simple and efficient.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the original item in its retail packaging along with all included accessories and documentation to ensure a full refund.
Ship the Item
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Refund or Replacement
Once our warehouse inspects the returned product, we will process your refund to the original payment method or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing